Return Policy
Returns
NO RETURNS, NO REFUNDS. Exchanges are ONLY done based on availability.
ALL SALES ARE FINAL.
Additional non-returnable items:
Accessories are FINAL SALE
ALL items on SALE
To complete your exchange, we require a receipt or proof of purchase. All exchanges that require shipping is at the expense of the customer for both ways to and from store.
If you’ve done all of this and you still have not received your store credit or exchange yet, please contact us at medusashopla@gmail.com
Shipping
To return your product, contact us by email for address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. ONCE YOU RECEIVE TRACKING NUMBER, WE ARE NOT RESPONSIBLE FOR THE ITEM.